National Association of Deafened People
National Association of Deafened People

Margaret du Feu wins the Heather Jackson Award 2018

The Heather Jackson Award is made annually to a deafened person who has made a significant contribution to the improvement of the welfare and opportunity of deafened people.  Heather was NADP’s Chairman until we lost her to cancer in 2007 after a short illness at the age of 58.  A charismatic leader, she was not only a guiding force for NADP but was also a trainer on the residential courses at the LINK Centre (now Hearing Link) and Chairman of the CACDP (now Signature) Deaf Awareness Committee and CACDP’s Vice Chairman.  All three charities are involved in the award.


We are very happy to announce that Margaret du Feu has been voted to receive the Heather Jackson Award for this year.  Margaret qualified in medicine at New Hall Cambridge and The London Hospital.  She started training in psychiatry after the birth of her daughter, Frances, in 1983.  In 1991 she was appointed in Birmingham to develop the third service in England (after Manchester and London) for Mental Health and Deafness.  In 2003 she started working half the week in Northern Ireland and in 2005 left Birmingham to include the Republic of Ireland in her work.


Starting in medical school, Margaret became progressively deafened by cochlear otosclerosis and is now profoundly deaf.  She had a cochlear implant in 1999.  In 2010 Margaret retired from UK NHS and in January 2011 started working for the voluntary organisation ‘Deafhear’ which has offices all over Ireland.  In 2014, Margaret was the recipient of an OBE for her services to deaf people in Northern Ireland.  This was presented by Queen Elizabeth II at Windsor Castle. 

In the same year, Margaret co-authored a book with Cathy Chovaz called ‘Mental Health and Deafness’ which focuses on the current issues and concerns of mental health of deaf individuals.


On 1st March 2016, Margaret presented at the Deaf Nest Conference, just one of many appearances at keynote events and conferences over the years.  The ‘Assessing and Changing Health Care Professionals Attitudes and Knowledge of Deafness’ discussion allowed Margaret to discuss the current need for higher recognition and awareness from healthcare professionals who work closely with deaf individuals.


Margaret was a Trustee of RNID (now Action on Hearing Loss) from 1996-2001, and also a Trustee of Hearing Link from 2005-2007.  She has been a Disability Living Allowance Advisory Board member and had an active involvement in the European Society for Mental Health and Deafness, involved in the organisation of the World Mental Health and Deafness congress in Belfast 2014


Margaret believes that the experiences of patients should benefit others so that the cycle of early deprivation and later mental distress can be broken.  Therefore, although she has collaborated in academic research on schizophrenia in deaf people, her main focus is on increasing awareness of mental health issues for deaf people, and on teaching mental health professionals about deafness.  Margaret has used both her personal and professional life experiences to framework much of her work.  She really is an inspiration and continues to strive for improvement in the sector. Deaf individuals as a whole and those who face mental health issues really can take a lot of encouragement from her life’s work.


The Heather Jackson Award is an opportunity to acknowledge Margaret’s hard work and commitment and to thank her.

Pictures from the conference are now displayed on the events page.


Deaf Awareness Week 2018

Deaf Awareness Week is taking place from May 15th to May 21st, 2018. The aim of this week is to raise awareness for those affected by hearing loss and also to explain the symptoms and warning signs of hearing loss.

NADP Conference & AGM 2018

Working Better with your Hearing

Maximizing your potential as a deafened person - Utilising Audiology Services and Improving your employment opportunities

Tickets now available 

Events during Deaf Awareness Week in Nottingham
Special Films showing in Nottingham
Broadway Cinema



NADP Audiology Service Survey

Please do NOT complete this Survey if you have completed the PAPER copy enclosed with Network. It is the same Survey
In order to better understand the current NHS audiology service provision, the NADP is running a survey on your experience of these services. 
The data will be collected, analysed and used as evidence to represent and defend, if needed, the audiology service users in national instances and bodies, such as NICE, Action Plan on Hearing Loss, etc. 
We aim at influencing and shaping the current and future policies regarding these services for a better provision; a provision which would respond accurately and efficiently to the various and sometimes complex needs of individuals. 
By answering this questionnaire, you’re helping us to gather these evidences and build our argument for a better provision.   

Cinema Subtitling (a tale of two countries)

"Do you miss out on going to the Cinema because you can't find a subtitled viewing or even worse have you had the experience of going to a subtitled viewing and finding there no subtitles were provided?"


Mine is a tale of two countries - Lidia Best


John Davies

We are sorry to announce that John Davies our former Treasurer has died.
He joined NADP in 1986 and was a member of the Employment Committee before becoming our treasurer for 11 years.

Lipreading Practice

More material has been added to the Stories for Lipreading website for free lipreading practice. New stories are available in the Story Store Try them out at
There are a range of new stories to make you smile, and to try something a bit different have a go at the 'spot the missing words' video

(APOHL) Action Plan on Hearing Loss.  

NADP is part of the Hearing Loss and Deafness Alliance. The Alliance worked with the DWP, Department of Education, NHS and other Hearing Charities to produce these booklets as part of the (APOHL) Action Plan on Hearing Loss.

Diana Leigh Barimore 21st September 1950 ~ 31st August 2017

"NADP were shocked to hear of the tragic death of Lipspeaker Diana Barimore."
"Diana was a much admired lipspeaker who supported many deafened people in their workplace and at various Events including supporting talks at the Tate Gallery and was one of the founders of the Walks and Talks for Lipreaders which take place in London and the Home Counties.

We are very grateful that NADP have been chosen to share in the donations given in Diana Barimore's memory. 

Donations in memory of Diana can be made here.

  • Mind UK, 15-19 Broadway, Stratford, London E15 4BQ
  • The National Association of Deafened People (NADP)        
  • The National Deaf Children’s Society (NDCS)


Attached below is the transcript of Diana's funeral service.

Diana Barimore.docx
Microsoft Word document [65.8 KB]

Volunteers required for Research into making Live Events more accessible.

Over the last month, Zoe Moore a research student at Roehampton Universty  has been leading training for TV respeakers at Roehampton so they can adapt their skills to the live event setting. Test events will be held from September to November, where audience members are invited to participate in the event and share their feedback on the access provided though respeaking.

The events will all be in the London and Surrey area and they have been designed to test respeaking in a variety of settings - and to pose some challenges for the respeakers. They will include presentations, music, videos, Q&A, performance and a walking tour. The events are all free of charge and refreshments will be provided.  Within the audience, I need a certain number of people who are Deaf (BSL), deaf, and hard of hearing. There will also be members of the audience who speak English as an additional language as I am also interested in seeing how they access events through respeaking. More information below.

Respeaking at Live Events_Research Event[...]
Adobe Acrobat document [84.4 KB]
Updated_1st August_ Call for Audience Me[...]
Adobe Acrobat document [120.4 KB]

Letter to the Prime Minister

Sixty-nine charity leaders (including NADP) have signed a joint letter to the Prime Minister calling for a revised funding settlement for health and care. The charities describe the current pressure on health and care as “not acceptable or tenable.” The signatories also call for the development of models of care that work for people with chronic needs and a reaffirmation of the government’s backing for the Five Year Forward View.


The Budget on Wednesday 8 March provides the Prime Minister with a chance to help resolve the crisis facing health and care services.

Reporting Issues with Subtitles

NADP members are reporting increasing issues with the quality of subtitles on TV particularly those for live television programs. Please can we ask all members and non members to keep an eye on subtitles over the Christmas period and report back to us on any problems you face. We can then use this information to reinforce our requests for improvements.


To ease this reporting we have put together some common issues along with a format for reporting to capture key information and minimise your thinking time. Ideally if you can record an offending program please do. For help email


For more information click on this link.


NHS Accessible Information Standard

Date - 1st August 2016


From today all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible information Standard.


People with disabilities will benefit from improved health and care after new requirements come into force today, ensuring they receive easily accessible information and support.

The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with services. Examples of the types of support that might be required include large print, braille or using a British Sign Language (BSL) interpreter.

All organisations that provide NHS care or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices. As part of the accessible information standard, these organisations must do five things:

  • Ask people if they have any information or communication needs, and find out how to meet their needs.
  • Record those needs clearly and in a set way.
  • Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
  • Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.


NADP is a member of the NHS England Advisory Group on Improving Experiences for d/ Deaf Patients and contributed to the Standard. Please email any comments or problems regarding the Standard to


Our poster giving a quick guide to the Standard is attached below.

NHS Accessible Information Standard Poster
JPG image [249.1 KB]

Action Plan on Hearing Loss

19th July

NADP is a member of the Hearing Loss and Deafness Alliance
The Alliance is currently working with NHS England to implement their cross Government strategy, the Action Plan on Hearing Loss.

The National Commissioning Framework for Hearing Loss Services   – guidance for health commissioners will be presented by the Chief Scientific Officer for England, Professor Sue Hill OBE and Jim Fitzpatrick MP , Chair of the All Party Group on Deafness at an event at Portcullis House, Westminster.


The publication – following a key recommendation made in the Action Plan on Hearing Loss last year – has been produced with patient groups, services users, hearing loss charities and healthcare providers.


NADP chair Lidia Best and many of the organisations and individuals involved attended the event to hear how the comprehensive framework will address support for people whose hearing loss is affecting their ability to fully participate in society.


This publication is only the start of the process but it will give the Alliance a much improved platform for future discussions with NHS Clinical Commissioning Groups (CCG's) and others over the coming months. CCGs make the decisions regarding the commissioning of each type of NHS care in their area. The Alliance will promote the use of the Framework across the health system and will be working with NHS England to develop more detailed plans about how this will happen. 


IFHOH (International Federation of Hard of Hearing People) has released a video on the UN Convention on the Rights of Persons with Disabilities (CRPD) and how it applies to uphold the rights of people with hearing loss.

The IFHOH CRPD video is available at:

2016 Technology Update

2015 looked as if would be a promising year for deafened people from both a telecommunication and broadcasting perspective. The Next Generation Text Relay service had been finally launched the previous October, Ofcom was half way through its review of the quality of Live Subtitling and Action on Hearing Loss/ Sense / UKCoD had launched their "Subtitle it" campaign aimed a Video on Demand providers which NADP was openly supportive. NADP had also been working with the Digital Television Group on improving education of broadcasting professionals on production of clear speech and to improve the provisions of subtitles on in room entertainment systems in hotels.


The launch of Next Generation Text Relay service (NGTS) allowed deaf consumers the ability to make Text Relay calls using their mobile device so are no longer restricted to a landline to use the service. Ofcom kicked off the year by fining BT for the delayed launch and as part of the deal agreed to offer a limited number of Smart phones to potential users and to run "train the trainer" sessions to help people get on board with NGTS. We ran a couple of training sessions at the NADP conference in May and intend to carry out more in 2016 potentially through information days to be organised around the country. We will be looking for volunteers to attend these sessions and go on to train others on how to get the NGTS app on their mobile phone and use it.


Ofcom and BT each presented at the NADP conference on NGTS from their respective angles providing a useful background to the development and how NGTS can be used. NADP is continually feeding back to Ofcom and BT on its members experiences of using NGTS and we have developed a survey for our members to complete to help provide us with more weight behind our discussions. A hard copy of the survey is being sent out with the latest edition of Network to all NADP members along with details of how to complete on line.


One particular concern is the lack of support for the service currently demonstrated by the other mobile phone companies with information difficult to find and little proactive advertising, if any.  This is likely to be one of our key areas of focus in 2016.


Over the last two years Ofcom has been conducting a review of the quality of live subtitling. The final two reports were issued during the year, one in April and the final one in November. The findings appeared inconclusive and Ofcom is now carrying out further research to address the differing needs of deaf consumers. The key differences appear to be accuracy versus speed. One consistency for both camps though is the excessive lapses (i.e. The time between someone saying something and the subtitles appearing) which exceed the maximum allowed. One potential solution is to delay transmission of broadcasts to allow the subtitles to catch up but this has been met with resistance by broadcasters. More recently though the BBC R&D reported that it had been able to speed up the distribution of the subtitles by up to 4 seconds which will reduce the lapse times. However since this is a technical issue the roll out will be on a channel by channel basis over the next few years. 


One of the main complaints by members is the loss of subtitles when switching between programs and this is an issue NADP has been taking up through DTG. It appears that some channels are better than others and we will continue to investigate the issues over the forthcoming year. 


Those of you who attended the conference will have witnessed the interesting Q&A at the end of the day on subtitles, chaired by one of our patrons Ruth Griffiths. It was clear that there was no one solution to the issues many of us find with live subtitles but that both providers and broadcasters are working hard to reduce the issues. For a little while now we have been looking at how to improve the reporting process of issues with subtitles, the cause of which could actually be more complicated than most people would think. One idea is to use social media to identify a potential problem and by using a structured format to the way the issue is reported, a broadcaster would be able to identify the cause of the problem more quickly and rectify. We have already developed a framework for this reporting and now need volunteers to help with the trial which we intend to launch in early 2016. Please email me if you are interested.


It is clear that viewing habits are changing, not just with the younger generation, but in all generations, as we are increasingly being able to "catch up" with TV programs we have missed or " binge" on multiple episodes of a program in one go via Video on Demand services. The " subtitle it" campaign is therefore increasingly important if deafened people want to enjoy the same viewing experience with subtitles. It would appear that politicians and regulators are beginning to listen and NADP attended the last meeting of ATVoD Working Group on Access before its responsibilities moved back to Ofcom. Interestingly one of the largest Video on Demand providers, Netflix, is not regulated in the UK but has the largest percentage of content subtitled. Amazon Prime is fast catching up following its run in with demonstrators in 2014. It is these two providers who appear to be setting the standard for others to follow alongside the BBC iPlayer. Encouragingly we heard other providers falling over themselves to report they would be offering more subtitled content in the New Year. We will monitor this progress and welcome feedback from members on their experience.


The DTG accessibility group has made good progress in a number of areas. The project on educating broadcasting professionals has led to information being disseminated predominantly from the BBC via the DTG website. Goldsmiths has recently announced that it will be including a module on accessibility in one of its masters courses on broadcasting production in 2016. It is also planning to have disabled people presenting to its students. 


Representatives of DTG attended a hoteliers convention in London and reminded providers of in room entertainment of the need to include accessibility features in their devices. Contacts are now being made with key providers to reinforce the message. 


Fraunhofer and Dolby, two prominent names in sound systems for TV have developed systems which allow speech to be separated from other audio so that consumers can choose the mix themselves. Salford University has been carrying out research on behalf of the BBC of how consumers would utilize this mix and how it may differ for deaf and hearing people. More work needs to be done but it is encouraging that work is underway and that such a system could be available in the next few years. It does however require producers to record and store two sets of audio which may require more convincing if the system is to be of any use. It is this message that we need to focus on over the next year or two.


In some ways 2015 didn't quite pan out as expected with slow delivery and take up of NGTS, lack of any real conclusions to the live subtitling research and a division in the provision of subtitles on VoD. However the presentations in our conference demonstrated that the building blocks are being made and there is a genuine commitment by many in the industry to help ensure deafened people can enjoy technology in the same way as the general population. To some extent it is about us all using it and demonstrating that we will use it if it is available and their efforts are worthwhile. It gives us so much more leverage if we can genuinely say our members will use that. I am optimistic that we will see real development in 2016 and hopefully members will enjoy this too.


Simon Pearse

NADP response to the House of Lords Select Committee on the Equality Act 2010

NADP has recently responded to a call for evidence from the House of Lords Select Committee on the Equality Act 2010 and Disability, which is looking at how the Act currently operates for disabled people and which will then hopefully make recommendations for improvement. 

Our response was helped greatly by the survey we launched for members online using Survey Monkey, and we are very grateful to all the members who took the time to complete the survey.


To see our full response see the attachment below.


NADP response to House of Lords
NADP response to HoL call for evidence [...]
Adobe Acrobat document [455.0 KB]

A call for your evidence

NADP is preparing a response to the call for evidence by the House of Lords Select Committee on the Equality Act 2010 and Disability.  

This is an extremely important consultation for deafened people and we need as much evidence as possible to support our requests for improvements to the Act. We really need your views and experiences to help us demonstrate how well the Equality Act 2010 has supported our members' right to equal access and treatment. Please do not worry if you are unaware or unsure of the workings of the Act. We need as many people as possible to respond to the survey to provide more weight to our response. Please complete the survey even if you have little or no experience of the Act. A 'don't know' answer is as relevant to us as any other answer. 

To compete the survey clink this link

If you would like to add more or share your experiences then please do contact us directly by emailing

NADP will not reveal your details unless you have asked otherwise.

This survey will close by 10 August 2015.


NADP  Conference 2015 – A Resounding success!


On 16 May NADP recently held its annual AGM and conference at the Friends House in London. The theme was “How the Information Age is helping deafened people”, inspired by the new addition to Science Museum, Information Age Gallery. The day was split into two with the morning covering communications and the afternoon broadcasting. It was filled with a wide variety of knowledgeable, high-profile speakers who gave their own perspective and insights into different ways in which technology is helping deafened people, as well as highlighting some of the challenges of providing accessible media and communications technology.


The Conference was officially opened by NADP Patron, Prof. Ramsden, a highly respected CI surgeon and a good friend of NADP.  Prof. Ramsden provided a brief overview of some of the technology advances for deafened people including the advancements of cochlear implants and how stem cell research could help deafened people hear again.

The first two morning sessions focused on Next Generation Text Relay (NGTR). Katie Hanson, a Consumer Policy Manager at Ofcom, provided the background to Ofcom's decision to require all communication providers to offer a Text Relay service. This meant that deafened people would no longer be fixed to a landline but could enjoy the mobility of a Smart Phone or Tablet to make and receive a call. They could also use their PC or Laptop and link into to their home phone removing the need to own a minicom or screen phone. She mentioned that there is no longer a need to say "Go Ahead" and that it is now possible to hear and read the text at the same time so that the conversation is more natural. Calls using NGTR for many CPs are free if included in the bundled package.


Lorna Stephenson of BT, the sole provider of NGTR in the UK, then talked about the changes to Text Relay and the development of  Next Generation Text service ( NGTS) and in particular the NGTS Lite app available for both iPhones and Android phones and tablets. She mentioned that BT had set up a helpdesk to help people set up the service along with help videos on the NGTS website. BT has organised Train the Trainer events through out June, to train people prepared to help others use the new service. The Conference was the first ever event where sessions were held with newly trained volunteers, working with delegates to set them up on the NGT service.


Lidia Best and Simon Pearse then gave a presentation on other forms of  communication available to assist deafened people. They provided an overview of different possibilities and information age advances including Speech to Text Reporting, Remote Captioning, Loop systems, Captioned Telephony, Skype and assistive devices for use at home or in the workplace. Their talk was supported by remote captioning provided by Ai Media.


At the NADP AGM, Chairman Lidia Best told delegates about the action plan for next two years, which includes plans for information days, as a follow up from successful training in NGTS.  The prestigious Heather Jackson Award went to to Ronnie Bourne, a deafened campaigner, who received the honour from NADP Patron, Professor Ramsden. Although profoundly deafened in his early twenties, Ronnie has had a successful career in business while also being involved with the charity Hearing Link for fourteen years as a Trustee and now Honorary Vice President. Through this time, he has given freely of his time, helping and supporting deafened people and working with volunteers. A worthy winner indeed!


The Gifford Hardy Trophy for 2014 was awarded to Richard Turner for his article “Silence is golden in Dennis Severs’ house” which appeared in the Autumn issue.  It was presented to her at NADP’s AGM by Janine Burgess.  

After lunch there was presentation on connected TV and associated products by the CEO of ‘VerbaVoice’, a company independent of broadcasters which specialises in providing accessible TV content. We started by explaining that connected TV is simply a TV that is connected to the internet so that it is possible to receive both broadcasts in the conventional manner and other information, including Video on Demand via the Internet. He said that one didn't need to buy a Smart TV for this feature as there were devices available quite cheaply that could simply plugged into a normal TV. He mentioned that they were currently working on a project with Sony utilising the Sony Eye Wear to display subtitles. The way we access TV content is changing a lot and we are now able to view it on a lot of different platforms and not just on traditional TV sets, such as smartphones, Smart TV such as Apple TV, laptops and tablets etc, but most of the content is still not subtitled by the broadcasters. The technology can be customised to individual needs, for instance with subtitles, lipspeakers or sign language interpretation. He said that this technology is slowly becoming available today. He said that in the future, we will want to watch ‘connected’ TV where the TV set works with all the other devices, but in order to make this a reality, deafened and hard of hearing people need to will be able to customise their own preferences and subtitled TV needs to be available across all platforms.


Gareth Ford Williams, the Head of Accessibility at BBC Digital, continued this theme of the provision of subtitled TV and in particular the development of accessibility on the BBC iPlayer. He provided an insight into the history and provision of subtitling of BBC programmes and explained why we despite the BBC committing to a 100% subtitling target this is very difficult to achieve since the world of broadcasting is constantly evolving.

He said that all BBC iPlayer content is subtitled and whilst it cannot be played on some legacy platforms, it is available on any device developed in the last few years. This is because his team demanded that any platform that wanted to offer the BBC iPlayer had to ensure that it could play subtitles. He talked about the fact that video-on-demand is constantly evolving, with new technology being developed everyday. With this fast pace of development it is difficult to keep up and subtitle all the content, particularly since so much content is now available on the Internet. He mentioned, though, that the BBC has been at the forefront of the provision of subtitling and was doing a lot of research into improving the quality and provision of subtitled TV.


The Conference ended with a Q&A session with the audience putting questions to a panel chaired by  Ruth Griffiths, who is a Patron of the NADP and who has worked for many years in the subtitling industry.  Questions were answered by David Padmore, Head of Access Services at Ericsson (formerly Red Bee Media) and Ian Cottrell, Controller of Operations at ITV. Ian said that whilst ITV has a subtitle target of 80%, they are currently achieving 99%. He said with their iPlayer there is no requirement yet they are subtitling 76% of content. He mentioned that the reason Netflix for example have a high level of content subtitled is not through legislation but through consumer action in the U.S. David Padmore echoed this saying that public pressure is probably a more effective tool than regulation. Ruth Griffiths added that deaf viewers have probably been the most successful broadcasting lobbyists, but they need to continue to lobby broadcasters to improve the provision and quality of subtitling. Both Ian and David said they are keen to receive feedback through their viewer reporting procedures but, when asked about using Social Media as a way for consumers to feed back they said whilst they were supportive of this approach they need to consider further how it could be managed and encouraged a continuing dialogue. 


It was mentioned that in some programs particularly chat shows and political programs that the speech is very fast and the subtitles struggle to keep up so could they be asked to slow down. DP said that this is something he is personally familiar with based on his experience as a subtitler and ultimately it is down to putting pressure on the broadcaster for this to happen. IC said that ITV are in the early stages of a clear sound project which may make it easier for subtitles to comprehend speech and so make subtitles more accurate and more able to keep up with faster talkers.


This was a very informative and interesting day. NADP Trustees and volunteers worked hard to put together such a thought-provoking programme for their members and to ensure its smooth running on the day. They should be congratulated for their hard work.


“Access to hearing aids is access to opportunity”


 EFHOH General Meeting in Essen, Germany has sent a powerful message to decision makers in the European Union.  The Board of EFHOH has presented ESSEN DECLARATION, a policy and campaigns document which was fully accepted by members.


 They are increasingly concerned with austerity measures affecting Member States and in some cases also affecting the provision of hearing aids and assistive listening devices.


They are urging everyone who is concerned about current situation to use the ESSEN DECLARATION as the important document supporting the efforts to ensure that all hard of hearing people in EU have access to this opportunity.


NADP Chairman and Secretary attended the meeting and supported the Declaration.


You can download the full content by clicking the text below.

Essen Declaration 2015.pdf
Adobe Acrobat document [844.1 KB]

NADP response to plans to deny hearing aids to people in North Staffordshire

Press Release

Date 06/03/201


NADP deplores the decision of North Staffordshire Commissioning Trust to cease providing hearing aids to people with mild hearing loss. Hearing aids to be provided to people with moderate hearing loss who pass an eligibility test which is a research tool, not a clinical assessment tool and inappropriate. Proven benefits of hearing aids to adults with hearing loss can delay the onset of dementia, increase social interaction, and help them to improve their employment prospects.


We would also like to know, what happens to people with this level of hearing loss who currently have NHS hearing aids when they need replacing.


The repor issued yesterday  by Monitor , the health sector regulator  revealed that allowing services to be available in more accessible locations has led to more people receiving help with their hearing loss but indicates that only people with hearing loss who need hearing aids are receiving them.  The report findings support early intervention and notes there could be benefits in terms of reduce spending on health and social care in the future. 


Our Chairman Lidia Best said “The decision of this particular CCG shows lack of understanding of long term consequences that will be borne both by patients and the CCG. It is worrying that despite the evidence and submissions from experts, North Staffordshire still decided to go ahead with their decision.”


Around 500,000 patients over the age of 55 rely on NHS hearing loss services every year and, as a result of concerns about some adult hearing services. Monitor is seeking views of people and organisations on this subject.


They would like to know the views of anyone (not just those aged over 55) that have used hearing loss services in the past two years. Add your views:

Ask your MP to support and sign Early Day Motion on Hearing Loss!

On 4th February Alan Meale MP tabled an Early day motion (EDM) number 772

in the House of Commons on HEARING LOSS

The motion calls for the House to acknowledge the forthcoming publication of the National Action Plan on Hearing Loss; but calls on the Government to request the NHS to commission NICE to prioritise the immediate development of a hearing loss clinical guideline to establish and maintain quality standards for patients suffering hearing loss.

Read it here

The way an EDM works is the more MPs that sign it and show support the more chance of success.
Early Day Motions (EDMs) are used by MPs to express their opinion on something or to draw the attention of the Commons to a particular issue or campaign. Other MPs can show their support for a particular EDM by adding their signature to it.

While they are not normally debated, an EDM that attracts hundreds of signatures from MPs of all parties is likely to result in some kind of response from the Government.


We call on our members and supporters to consider asking your own MP if they are going to support the motion and add their signature to it.

To find your MP and how to contact them visit this web page:


News from UK Council on Deafness following ATW Select Commitee Hearings

Following the evidence to the Work and Pensions Committee inquiry into Access to Work, the minister for Disabled People admitted recent changes to the management of the scheme had been handled badly.


Read the UK Council on Deafness response here


UKCoD has also issued their Vision for Access to Work. Click here to read more.

NADP appoints new Honorary Treasurer

Trustees of NADP EC are pleased to be able to tell you that our search for an Hon Treasurer has been successful. At their recent meeting, David Wise' appointment was approved and we look forward to working with him in the future.

David is hard of hearing since birth, is a Chartered Certified Accountant and has been Hon Treasurer of STAGETEXT for ten years.


Making using the phone easier for people with speech and hearing impairment


BT has today launched its new Next Generation Text (NGT) service, which will make it much easier for people with hearing and speech impairment to make phone calls.

     NGT enables people who need to use text, to communicate with others over the phone either directly or through a relay assistant. The relay assistant acts as an intermediary to convert speech to text and vice versa for the two people in conversation.

    The new service gives deaf, hearing and speech impaired people greater freedom and flexibility and allows them to communicate in real time, from a variety of locations, using a range of mobile devices. Customers can now make faster, more fluent phone calls using ordinary smartphones, tablets, laptops and PCs as well as their existing specialised terminals.

     A free app compatible with Android and Apple devices, and personal computers, enables customers to use NGT with internet connected devices.

     Phone call and text app channels are open at the same time with NGT allowing a conversation to flow more naturally. People with some hearing can still have a voice conversation, but with the added back-up of text in case they do not quite catch something. If the person cannot hear, but can use their voice, the phone allows them to speak directly to the other person while the app displays the other person’s speech translated to text by the relay assistant.

      If the user’s speech is impaired, but they have no difficulty in hearing, they can use the app to type via the text relay and the phone to listen. Their text will be translated into speech by the relay assistant.

     When they are out and about, users can use mobile data[1] or connect to public wi-fi networks and enjoy improved conversation speeds, with the choice of two-way text or speech. The NGT service also offers the option of making direct text-to-text calls using their internet-connected device.

     Users can link a TextNumber, which looks like a standard phone number, to their home, work or mobile number so that when someone dials the TextNumber the call is automatically connected to the NGT service without the need for a caller to dial a special prefix.


  BT has been holding trials of the Next Generation Text service since March this year and the service has been warmly received by the customers taking part.


Mike Aston, who is a senior architectural technologist with Warwickshire County Council, said: “NGT has really exceeded my expectations and certainly makes life a lot easier for deaf people. It’s so flexible across all devices and you can link a single mobile or landline number to NGT apps on various devices, be it a desktop or a mobile version of NGT. This way you have the luxury of answering any incoming calls on your mobile or landline telephone and reply from any NGT-linked device wherever you are. Should you miss a mobile call, it is logged on your mobile to return later.

     “I have found TextNumbers extremely useful for the hearing to contact me without having to dial 18002 in front as before.”

     “Last but not least, NGT certainly enhances employment prospects for the deaf in the future.”    

     Colin Lees, BT Business chief information officer, said: “This is a really important development. Whatever your hearing or speech impairment, this will make using the phone much simpler and easier. The app is free and easy to download and will give you greater flexibility and freedom - you can use the service at home, at work or on the move without the need for a specialised device.”

          The new NGT Lite app can be downloaded free for computers at For Android smartphones and tablets, the app can be downloaded from the Google Play Store and it can be downloaded from the Apple Store for iPhones and iPads. Customers can also find more information about NGT and how it could benefit them at the website

     BT’s Next Generation Text service is available to its own customers and is being provided on a wholesale basis to other communications providers so they can serve their customers. NGT replaces BT’s existing text relay service, which has given valued service to customers for more than 20 years.


[1] Dependent on their mobile device supporting simultaneous voice and data

New survey on streamed TV subtitles


New Survey on Subtitles on streamed TV, (BBC iPlayer, ITV Player, Channel 5 On Demand, Channel 4 Catch Up ).
Please do take a moment and take part.

Mrs Ruth Myers awarded MBE in Queen's Birthday honours list 2014


We are delighted to announce that Mrs Ruth Myers has been awarded a MBE on the Queen’s Birthday honours list in 2014. 

Ruth has been a loyal and supportive member of NADP for many years, but her primary contribution has been in improving the access of deaf and deafened people to broadcasting and telecommunications. 

In her roles as Secretary of the former Deaf Broadcasting Council (DBC), and also as Chair of the Telecommunications Action Group (TAG) Ruth campaigned ceaselessly for improvements to both the quantity and the quality of TV subtitling services in the UK. 

The fact that deaf and deafened people in the UK enjoy probably one of the highest level of subtitle provision in any major nation owes much to Ruth’s never-ending lobbying work. 

Ruth also served on the Consumer Expert Group for Digital Switchover, ensuring that the needs of deaf and deafened and people were kept in mind during the process that was completed in 2012.

As Chair of TAG Ruth played a leading role in the development of Text Relay.

Ruth has done much work over the years to encourage a wide range of bodies to reconsider their activities from the perspective of deaf and deafened people, and thence improve integration between deaf / deafened and hearing people. She has a wide range of contacts from the Chairman and Chief Executive of the BBC to the Chairman of BT, and never fails to make her views known to them at every opportunity.

For many years Ruth served as a Trustee of the UK Council on Deafness, including several years as its Chair, and helped provide a framework within which a wide range of deaf organisations can work together to improve the life of all who live with deafness. She has also worked for the Jewish Deaf Association. 

Everyone at NADP, including Trustees and members, would like to add our warmest congratulations on an award so well deserved, and wish to thank Ruth for everything she has done for not just NADP but all deaf and deafened people who rely on subtitles in the UK and elsewhere. 

A worthy MBE recipient.

North Staffordshire CCG


The proposal by North Staffordshire CCG to cease supplying hearing aids to older adults with mild and moderate hearing loss in order to save costs is extremely worrying and short sighted.
With the moves to provide health access via telecare or internet, older people with mild or moderate hearing loss without support of hearing aids will be most affected and denied equal access to health and services. 

The cost saving arguments from Staffordshire are puzzling as the long term cost of associated conditions like dementia and mental health will bring higher cost to bear on CCG.

We constantly see new evidence emerging that receiving hearing aids significantly improves quality of life and life choices of hard of hearing people of all ages and should this CCG go ahead with these proposals, it will have a huge impact on the overall wellbeing of older people in this region, especially those who do not have the funds to purchase an aid privately.

People’s History Museum


First subtitled tour at People’s History Museum, Manchester

Join STAGETEXT and the People’s History Museum in Manchester for the first-ever subtitled tour in the North West on Saturday 21 June at 11am to find out more about their new exhibition A Land Fit For Heroes: War and the Working Class 1914-1918. And read every word that’s spoken on handheld tablets as you walk round!

The People’s History Museum is the national museum of democracy and home of ideas worth fighting for. The museum tells the story of the development of democracy in the UK over the past 200 years and celebrates the extraordinary achievements of ordinary people who fought to make a difference to the world we now live in today.

A Land Fit For Heroes is the museum’s First World War Centenary exhibition exploring working class experiences of the war at home and away. The exhibition looks at why people supported the war (and those that didn’t), the role that women played in the war effort, how home life was radically changed, the influence the war had on politics and the labour movement and life after the war. You can read more about it here:

This FREE tour has been part-funded by the National Association of Deafened People (NADP) so we’re hoping that deaf, deafened and hard of hearing people will come and enjoy this event with us.

How to book
Places on the tour are limited to 15 people and will be allocated on a first come, first served basis. If you would like to attend, please email Lynn Jackson, STAGETEXT Talks Programme Coordinator: and she will reserve you a place.

This event is FREE.

Date: Saturday 21 June, 11am-12noon.
Visitors should arrive at 10.30am and report to the Information Desk to collect their handheld tablet from Deepa Shastri, STAGETEXT Talks Programme Manager and Roger Graham, Technical Advisor. The tour will start promptly at 11am and will last one hour.

Address: People’s History Museum, Left Bank, Spinningfields, Manchester M3 3ER

Join us afterwards
It would be great to have a chat with you after the tour, so why not stay on for a coffee and snack in the cafe bar The Left Bank where you’ll have a chance to meet some of the STAGETEXT staff. More details here:

Press Release: Onwards to the next 30 years

The National Association for Deafened People, NADP, celebrated its 30th Anniversary with a series of presentations at The Southampton Solent University Conference Centre on Saturday 26th April. Members enjoyed a STAGETEXT captioned show at the Mayflower Theatre “West Side Story” the night before.

The conference was opened by the Right Worshipful Mayor of Southampton, Councillor Ivan White

During the AGM, delegates witnessed a historic changeover of the charity management with a new Chair and new Trustees taking the reins.

Ross Trotter, outgoing chair of NADP said:” Can I take this opportunity to wish Lidia and her team every success for the future. I know that she and all the Trustees have the welfare of deafened people and NADP at heart, and that NADP will continue to serve those needs. I have thoroughly enjoyed my time as a Trustee and I am sure the new team will as well.”

Lidia Best, incoming chair of NADP said : “This is an enormous privilege to follow in the footsteps of previous Chairs including Heather Jackson and Ross Trotter. I have full confidence in the new Executive Committee who have the energy and background to take the charity onwards to the next 30 years.”

NADP is now entering a new and exciting phase. We are on a journey to improve the lives of deafened people in the UK and we will bring NADP to where it belongs: a voice for and on behalf of deafened people and to become an important player in discussions with policy makers.

The winner of Heather Jackson Award 2014 was Jane Shaw, CEO of Action for Deafness.

The winner of Gifford Hardy Trophy 2013 was Jill Hipson, for her article on her Safari adventures in our magazine, Network.

You can find details of NADP here:

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